I am excited to announce what a huge success the Drupal usability studies were last week! We livestreamed 8 usability sessions using both Google+ Hangouts on Air and Livestream.com and had over 115 people watching live! The exciting conversations taking place in the #drupal-usability IRC channel proved how powerful live events are; the community truly came together through a process of collaborative brainstorming and experiencing the struggles of new users collectively as they happened.

Our usability lab setup was flawless thanks to the masterful help of my friend and coworker Garen Checkley. Jen Lampton from Chapter Three served as the help desk support for study participants during the session. I moderated the sessions and walked participants through different tasks that we created along with the help of Bojhan Somers and Angie Byron.

We divided our study participants into 2 groups to study; one using vanilla Drupal 7 to observe where new users had trouble understanding the the basic system, and one working with a custom Drupal 7 install that already had specific contrib-modules installed and enabled to gain insight into usability issues with specific interfaces, especially the hugely popular module Views."

Currently we are beginning the process of turning our findings into actionable items that we can put into issue queues. The Drupal Usability group will work hard to act on the results of this study to improve Drupal. Recorded videos of the sessions can now be viewed on our YouTube playlist.

Additionally, I have posted a video of my presentation “User Experience for You and Drupal too!” with Jen Lampton from Drupal Camp San Diego (SANDCamp) in an article on my blog. Be sure to check out the video for an overview of fundamental principles of user experience and how UX has evolved in the Drupal community.

When our findings and results from the study become more refined, Garen will write another blog post on this blog to share our findings and some more links. Until then, make sure to get involved with the Drupal Usability group if you are interested in helping to act on the findings of these studies and continue to make Drupal better!

By Becky Gessler, Google Search Quality team

Drupal Usability Study at Google livestreamed to 100+

Drupal is an open source content management system with thousands of active community members behind it. A popular solution for both small and large scale websites, Drupal is extremely flexible and offers thousands of add-on modules.  Drupal’s user experience (UX) layer, however, can be daunting and frustrating for beginners to learn. I am working on an exciting project in conjunction with the Drupal User Experience team and the Google Open Source team to help determine some of the key UX issues new users of Drupal encounter. The usability study will have participants (all Googlers) building a website and will help to gain insight into the stumbling blocks users encounter along the way.

The usability study will be streamed live and available for everyone to watch. The usability study is planned to take place February 1-3. Details about the live stream will be posted in the comments section below in the coming days. You can follow the discussion about this study on the Drupal.org wiki page.

Saturday, January 28 at Drupal Camp San Diego (SANDCamp) I will be presenting a talk called “Usability Studies for you and Drupal too!” on the fundamental principles of user experience and an introduction to the usability study. Jen Lampton from Chapter Three is co-presenting with me to talk about why UX is so important to Drupal, what the Drupal UX team has discovered through past studies, and how to get involved with the project.

Stay tuned for another post on the results, and make sure to check back on the Drupal.org wiki for details on how to watch live!

By Becky Gessler, Google Search Quality team

Drupal usability study at Google